This policy applies to every order placed on SHOPLYHUB, in all countries we ship to, including Singapore.
| Return window | 14 days from the date of delivery |
|---|---|
| Item condition | Unworn, unused, and in original packaging with all tags and accessories |
| Return shipping cost | Set by the seller of the item — shown on the product page before you buy, and confirmed in writing when your return is approved |
| Refund method | Original payment method |
| Refund timing | Issued after the returned item is received and inspected |
| How to start | support@shoplyhub.co |
You have 14 days from the date of delivery to request a return. The delivery date is the date the carrier records the parcel as delivered, and it is shown on your order in My Orders.
Return requests made after the 14-day window has closed cannot be accepted.
SHOPLYHUB is a marketplace, and who pays for return shipping is set by the seller of the item. The seller's return shipping terms are shown on the product page before you place your order, and are confirmed in writing when your return request is approved.
This means one of two things will apply to your return:
You will always be told which one applies, in writing, before you send anything back. If the item arrived damaged, faulty, or materially different from its listing, contact us at support@shoplyhub.co before returning it — these cases are handled under our buyer protection process rather than the standard return route.
To be accepted, a returned item must be:
Items that arrive back worn, used, incomplete, or without their original packaging may be refused, or refunded in part to reflect the loss in value.
For hygiene and safety reasons the following cannot be returned unless they arrive faulty or incorrect: pierced jewellery, underwear and swimwear, cosmetics and fragrances once opened or unsealed, and personalised or made-to-order items.
Once your return arrives, it is inspected against the condition requirements above. When it passes inspection your refund is issued to the original payment method used for the order — the same card, PayPal account, or other method you paid with. We cannot refund to a different card, a different account, or to store credit.
Refunds are issued within 5 business days of the returned item passing inspection. Your bank or payment provider may take a further few business days to show the money in your account.
The refund covers the price you paid for the item. Original shipping charges are refunded only where the item arrived damaged, faulty, or materially different from its listing.
Email support@shoplyhub.co within 14 days of delivery, with:
You can also open My Orders in your SHOPLYHUB account and start the return against the delivered order there. We reply to every return request, with the return address and the applicable return shipping terms.
Please do not ship anything back before your return is approved — unannounced returns cannot be matched to an order and cannot be refunded.
Orders can be cancelled for a full refund at any time before the seller dispatches them. Once an order has been dispatched, the return process above applies instead.