Frequently Asked Questions

Last updated: 26 July 2026

What is SHOPLYHUB?

SHOPLYHUB is a global online marketplace connecting shoppers with verified sellers. Every payment is held in escrow and only released to the seller once you confirm delivery. We ship to 190+ countries and offer a 14-day return window, with free worldwide shipping on eligible orders.

Do you offer free worldwide shipping?

Yes. SHOPLYHUB provides free worldwide shipping on eligible orders (typically orders of $100 and above). Shipping is handled through DHL, FedEx, USPS, YunExpress and UPS, with delivery estimates shown on each product page.

How do I track my order?

Once your order ships you receive a tracking number by email. You can also view order status and tracking in your SHOPLYHUB account under 'My Orders'.

What payment methods do you accept?

We accept secure payments via Stripe and PayPal, including credit/debit cards and popular local payment methods. All transactions are encrypted and processed securely.

What is your return policy?

You have 14 days from the date of delivery to request a return. Items must be unworn, unused and in their original packaging with all tags attached. Refunds are issued to the original payment method after the returned item is received and inspected. Who pays return shipping is set by the seller and is shown on the product page before you buy. To start a return, email [email protected] with your order number. Full details are on our Return & Refund Policy page at https://shoplyhub.co/returns.

Are the products authentic?

SHOPLYHUB only allows sellers to list authentic, lawful products. Each listing is reviewed for accuracy, and our seller agreement prohibits counterfeit goods.

How do I contact customer support?

Reach our support team at [email protected] or through the contact form in your account. We typically respond within 24 hours.

Can I shop from outside Singapore?

Absolutely. SHOPLYHUB is a global storefront. Prices are shown in multiple currencies (USD, SGD, EUR, GBP, MYR, AED, PKR) and we ship worldwide.

How do I know my size for dresses and gowns?

Each clothing product includes a detailed size guide with measurements in centimetres. Compare your own measurements to the chart before ordering. When unsure, size up for a relaxed fit.

Is my personal data safe?

Yes. We use encrypted connections, never sell your data, and comply with standard privacy practices. See our Privacy Policy for details.