SHOPLYHUB

Frequently Asked Questions

Last updated: 26 July 2026

What is SHOPLYHUB?

SHOPLYHUB is a global online marketplace launched in 2005, trusted by over 500 million buyers worldwide. We connect shoppers with curated fashion, electronics, home and lifestyle products and ship to more than 90 countries with free worldwide shipping on eligible orders.

Do you offer free worldwide shipping?

Yes. SHOPLYHUB provides free worldwide shipping on eligible orders (typically orders of $100 and above). Shipping is handled through DHL, FedEx, USPS, YunExpress and UPS, with delivery estimates shown on each product page.

How do I track my order?

Once your order ships you receive a tracking number by email. You can also view order status and tracking in your SHOPLYHUB account under 'My Orders'.

What payment methods do you accept?

We accept secure payments via Stripe and PayPal, including credit/debit cards and popular local payment methods. All transactions are encrypted and processed securely.

What is your return policy?

Return eligibility and windows are shown per product and in your order summary. Most items can be returned within the stated window if unused and in original condition. Refunds are processed to your original payment method.

Are the products authentic?

SHOPLYHUB only allows sellers to list authentic, lawful products. Each listing is reviewed for accuracy, and our seller agreement prohibits counterfeit goods.

How do I contact customer support?

Reach our support team at [email protected] or through the contact form in your account. We typically respond within 24 hours.

Can I shop from outside Singapore?

Absolutely. SHOPLYHUB is a global storefront. Prices are shown in multiple currencies (USD, SGD, EUR, GBP, MYR, AED, PKR) and we ship worldwide.

How do I know my size for dresses and gowns?

Each clothing product includes a detailed size guide with measurements in centimetres. Compare your own measurements to the chart before ordering. When unsure, size up for a relaxed fit.

Is my personal data safe?

Yes. We use encrypted connections, never sell your data, and comply with standard privacy practices. See our Privacy Policy for details.